DELIVERY & RETURNS

Delivery/Postage

We offer free local delivery (within a 3 mile radius of the shop)  Otherwise postage is £2.95 within the UK (1st Class) and free for orders over £30.00 in value.  Orders made online can also be collected from our shop in Union Street.

 
Refunds & Returns

We are sorry that you need to return your purchase from Room 89.  Please return any unwanted items within 14 days and please provide the reason for returning.  

 

Returning guidelines:

 

Please package the item up and send it back to us.  Items must be in the condition in which they were received, clothing must be unworn and in the original packaging, with all labels attached. We are unable to refund items that have been worn, washed or damaged by the customer, or lost or damaged in transit to us.

 

We are unable to offer refunds or exchanges on pierced earrings, certain personal, cosmetic or grooming products and personalised or made-to-measure items, unless they are faulty.

 

The returns address is Room 89, 10 Union Street, Barnet, Herts, EN5 4HZ. We recommend you use a signed-for delivery service to ensure proof of postage and delivery.  Please note that the customer will bear the direct cost of returning the item, but the original cost of delivery will be refunded by us along with the cost of the item.

 

We will process the refund directly to your payment card within 14 days of the item being received.

 

Please feel free to email us at shop@room89.online

 

This policy does not affect your statutory consumer rights.

 
Room 89 Privacy Policy



Room 89 are registered with the Information Commissioner’s Office and comply with the Data Protection Act 2018 (DPA 2018) and the General Data Protection Regulation (GDPR) as it applies in the UK. 

 

Room 89 collect personal information you give us such as your name, address, telephone number and email address when you purchase or order something online or from our store.  When you browse our store online, we also automatically receive your computer’s IP address.  
When you provide us with personal information to complete a transaction, verify your credit or debit card, place an order, or arrange for a delivery, you consent to us collecting your details and using it for that specific reason only. 


With your permission, we may send you newsletters with details of new products, promotions, events and other updates. If, after you opt-in, you change your mind, you may withdraw your consent for marketing by unsubscribing using the link at the bottom of the newsletter or by emailing shop@room89.online.

 

We will not sell your information or share your details for marketing purposes with any third parties. We may only disclose your personal information if we are required by law.  Payment online is processed securely by PayPal who monitor ever transaction 24/7 to prevent fraud, e-mail phishing and identity theft.  Every transaction between Room 89 and PayPal is encrypted using PayPal’s advanced encryption technology.  The platform has built-in compliance with two-factor authentication provided by cards (3D Secure) and PayPal provide automatic updates as security protocols change in the UK.

 

Our website may use cookies. These are small text files which are transferred from our website and stored on your computer’s hard drive. They are widely used in order to help websites run smoothly and effectively. You can disable cookies in your browser or delete cookies after visiting this site.

 

Our website may use web analytics services. This type of cookie allows us to recognise and count the number of visitors and see how they move around the website, this helps us improve our service. We are not able to identify any individual from traffic data or site statistics.

 

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. 
If Room 89 is acquired by or merges with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 If you would like us to delete or amend any personal information we can do this for you. Please bear in mind that if you are a Loyalty Card holder deleting your details may also mean that your collected points will also be lost along with your purchasing history.

 


For any changes please email shop@room89.online 

 

Room 89 LLP
 Company Reg No. 0C400795 
Registered office: 47 High Street, Barnet, EN5 5UW

 
 

  

"I could spend all day in 89.  Beautiful things and lovely people.  Well worth a visit"

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"Filled with scrumminess for yourself and others ... my go to place for pressies"

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Room 89, 10 Union Street, Barnet, Herts, EN5 4HZ , Tel:  07494 801 491  Email:  shop@room89.online

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